RETURNS & REPLACEMENT POLICY

Returns & Exchanges

At Mosajc, your satisfaction is important to us.

Returns

* Returns are accepted within 7 days of the product being delivered.
* Products must be unused, unwashed, in their original condition, and with all tags and packaging intact.
* After the returned item passes our quality inspection, your refund will be processed.
* A ₹149 reverse shipping fee will be deducted from the refund amount.

Exchanges

* We offer free size exchanges within 7 days of delivery, subject to stock availability.
* Products must be unused, unwashed, and returned with all original tags and packaging.
* If the requested size is unavailable, you may choose another available product or receive a refund (after applicable deductions).

Non-Returnable Items

The following are not eligible for return or exchange:

* Products that have been used, washed, or damaged after delivery.
* Products returned without original tags or packaging.
* Clearance, final sale, or promotional items (unless received damaged or defective).

Refunds

Approved refunds are processed within 5–7 business days after the returned product passes our quality inspection. The refund will be credited to your original payment method or as store credit, depending on the payment method used.

For any questions, please contact our customer support team before initiating a return or exchange.


Eligible Reasons for Replacement

Replacements are allowed in the following cases:

  • Wrong product received

  • Size issues (one-time exchange only)

  • Damaged product

  • Manufacturing defects or quality issues

All requests are subject to verification 


Product Condition Requirements

To be eligible for a replacement:

  • The product must be unused and unworn

  • All original tags must be intact

  • The item must be returned in its original packaging

Any product showing signs of use, damage, or tampering will not be accepted.


Replacement Process

  • Once your request is approved, we will arrange a pickup from your address

  • After the product passes quality inspection, your replacement will be processed


Shipping Charges

  • If the issue is verified as genuine (damage, wrong item, defect), MOSAJC will bear the shipping cost

  • For size exchanges, additional charges may apply if applicable


Non-Returnable Items

The following items are not eligible for replacement:

  • Limited edition products

  • Limited stock items

  • Items purchased during special or limited-time offers

To raise a refund request, customers must email us within 7 days of delivery along with:

* Order Number
* Clear unboxing video
* Images showing the issue

Upon successful verification and quality inspection, the refund will be processed to the original payment method within 7-10 business days.


How to Request a Replacement

To initiate a replacement, contact us within 7 days of delivery:

  • WhatsApp / Phone: +91 9967086841

  • Email: sales@mosajc.com

Please include:

  • Order ID

  • Issue details

  • Clear photos/videos of the product