RETURNS & REPLACEMENT POLICY

Returns & Replacements

At MOSAJC, we aim to ensure that every product you receive meets your expectations.

We offer No-Questions-Asked Returns and Exchanges within 7 days of purchase.

Once the returned product is received and passes our quality check, store credit will be issued via email.
To be eligible, the item must be:

Unworn and unused

With original tags intact

In original packaging

⚠️ Delivery charges of ₹100 will be deducted from store credit.

Customers can request a replacement within 7 days of receiving the order.
Requests made after this period will not be accepted.

Replacements are allowed in the following cases:

All requests are subject to verification by our team.

To be eligible for a replacement:

Any product showing signs of use, damage, or tampering will not be accepted.

If the issue is verified as genuine (damage, wrong item, defect), MOSAJC will bear the shipping cost
For size exchanges, additional charges may apply if applicable

The following items are not eligible for replacement:

We do not offer refunds unless -

* The product received is damaged during transit.
* A wrong product has been delivered.

To raise a refund request, customers must email us within 7 days of delivery along with:

* Order Number
* Clear unboxing video
* Images showing the issue

Upon successful verification and quality inspection, the refund will be processed to the original payment method within 7-10 business days.

To initiate a replacement, contact us within 3 days of delivery:

Please include: